The Problem That Started It All
It started with a late-night emergency call. Our founder's heating broke down on the coldest night of the year, but every company he called went straight to voicemail. That's when the lightbulb moment happened: "What if businesses could answer every call, 24/7, with the same quality as their best staff member?"
That frustrating night sparked the creation of Team-Connect. We realized that incredible customer service shouldn't be a luxury for large corporations—it should be accessible to every business that wants to delight their customers.
Today, over 10,000 businesses trust Team-Connect to handle over 1 million calls monthly, achieving 95% customer satisfaction while reducing costs by 80%. But we're just getting started.
From Frustration to Innovation
Transforming a broken heating emergency into a billion-pound AI revolution