Fill Your Diary, Cut No‑Shows and Never Miss a Dental Enquiry.

Most practices are live the same day. You forward your existing number to Team‑Connect, choose a greeting in your practice name, set your triage and routing rules, and decide where call summaries are delivered — by email, SMS, or both. There is no hardware to install, no new handsets to buy and no engineer visit; everything is configured from a simple dashboard, so a typical setup takes well under an hour. If you would rather ease in, you can point only your out‑of‑hours or overflow calls at the AI first, listen back to real calls, and fine‑tune the script before switching it on fully. Because the voice, greeting and answers are yours to edit at any time, you can start simple on day one and add booking rules, FAQs and transfer logic as you get comfortable.

Yes, and most practices do. You can forward your current landline or mobile to Team‑Connect so patients keep dialling the number already printed on your website, Google Business Profile, signage and review pages — nothing changes for them. Forwarding takes a couple of minutes to set up with your phone provider, and you stay in control of when it applies: around the clock, out‑of‑hours only, or as overflow when every line at the front desk is engaged. If you would prefer to keep your main line answered in‑house and use the AI purely as backup so no call ever rings out, that works too. Practices opening a second location or running a specific campaign can also provision a fresh local number and route it exactly the same way.

Yes. You provide your typical price ranges — new‑patient exams, hygiene visits, whitening, veneers, implants and so on — along with what each price includes and any finance or membership‑plan options, and the AI answers callers consistently with your policy every time. It only ever uses the wording you have approved, so there is no risk of it inventing a figure or quoting a treatment you do not offer, and you can update prices in seconds whenever they change. For anything that needs clinical judgement, a bespoke quote or a conversation about a specific case, it explains that a member of the team will help and either books a callback or transfers the caller to a human. The result is that routine questions get answered instantly, around the clock, while your clinicians’ time is protected for the calls that genuinely need them.

You stay in full control of the scripts, policies and data handling. The AI uses only your approved wording, captures the consent you require before taking details, and is configured to recognise sensitive situations — vulnerable patients, safeguarding concerns, dental emergencies or complaints — and route them straight to a human via live transfer rather than trying to handle them itself. Every call produces a clear written summary and, where you enable it, a recording, so you always have an auditable record of what was said and agreed. The platform is GDPR‑compliant with UK/EU hosting options, encrypted data in transit and at rest, role‑based access controls and configurable retention windows, so patient information is handled to the standard a dental practice is expected to meet.

Team‑Connect supports email and webhook handoffs and works alongside the tools you already use — your calendars, your practice‑management software and your web forms. In practice, many teams simply take the AI’s structured call summary (caller name, contact details, reason for calling and any preferred times) and drop it into their existing booking process with a quick confirmation step, which keeps the diary firmly under the front desk’s control. Others push those captured details straight into their own systems automatically via webhook so nothing is re‑keyed. If you have a specific workflow in mind, we can usually map the AI’s output to fit it rather than asking you to change how your team already works, so it slots into your day instead of adding to it.

No long‑term contracts. Plans are month‑to‑month, so you can start on a plan that matches your current call volume and upgrade, downgrade or cancel at any time as things change through the year — busy new‑patient campaigns, holiday cover, or quieter spells. There are no tie‑ins, which means you can run the service on real calls and only keep it if it earns its place by capturing bookings you would otherwise miss. You can see the current options and exactly what each plan includes on AI Receptionist Pricing.