★★★★★
“We switched to Team‑Connect’s virtual receptionist and went from constantly missing new patient calls to having every enquiry answered. It genuinely feels like part of our front‑of‑house team.”
🇬🇧 Virtual Receptionist UK • British Call Answering for Small Businesses
Virtual Receptionist UK for Real British Businesses
Team‑Connect’s Virtual Receptionist UK service answers every call in a warm British tone, takes messages, books appointments and captures new enquiries 24/7 — without the cost or hassle of hiring a full‑time receptionist. Want to understand the concept first? Read What is a Virtual Receptionist? or see how it works as a virtual receptionist near you anywhere in the UK.
From £9.99/month
Free trial • No contract • Keep your UK business number
🇬🇧 British virtual receptionists
📞 24/7 call answering & message taking
📅 Appointment booking & lead capture
📍 Works with any UK landline or mobile
4.9/5 from 1,800+ UK reviews • Typical users cut missed calls by 90% • Cancel anytime • GDPR‑compliant UK platform
How Your Virtual Receptionist Works
Get set up in 3 simple steps. No hardware to install, no contracts to sign.
01
Forward Your Calls
Simply divert your existing mobile or landline to the unique 01, 02, or 0800 number we provide. You can choose to divert all calls, or only when you are busy/unanswered.
02
We Answer & Filter
Our UK-based receptionists answer in your company name using your script. We filter out spam, handle basic FAQs, and capture lead details.
03
Instant Notification
We send you a summary via SMS or Email immediately after the call. If it's a VIP or emergency, we can transfer the call live to your mobile.
Key Features of Team‑Connect Virtual Receptionist UK
Everything you’d expect from a professional British receptionist — delivered virtually and available whenever your customers call.
24/7 Call Answering & Message Taking
Your virtual receptionist answers calls to your UK business number day and night, greets callers in your company name and captures the details you need to follow up.
- Professional greeting matched to your brand
- Captures name, number, email and reason for call
- Messages delivered instantly via email or SMS
- No more voicemail black holes or missed jobs
Smart Call Routing & Live Transfer
When a call needs you, your virtual receptionist routes it to the right person or mobile. Configure rules by time of day, department or caller type.
- Route VIP and urgent callers directly to your mobile
- Separate lines for sales, support, emergencies and bookings
- Failover rules if nobody can answer
- Ideal for emergency trades, clinics and legal practices
Appointment Booking & Lead Capture
For most UK businesses, calls are potential jobs. Your Virtual Receptionist UK captures all the details and can even book appointments into your existing calendar.
- Gather job details, preferred times and locations
- Integrate with popular calendars and booking tools
- Pipe leads into CRM or email lists automatically
- Combine with SMS Marketing UK for instant confirmations
Built for Your Specific Industry
From high street solicitors to mobile mechanics, our phone systems adapt to how you actually work. ← Swipe to explore industries →
Tradesmen & Builders
Handle quotes while on site. Look professional whether you're a sole trader or running a crew.
- Landline for quotes, mobile for site
- Record calls for spec changes
- Simple app management
Emergency Trades
Plumbers, locksmiths, and electricians. Never miss an urgent call-out when you're on a job.
- Priority "Emergency" routing
- Blast ring to whole team
- Out-of-hours AI handling
Mobile Mechanics
Route calls to the workshop or the van depending on time of day. Capture breakdown details automatically.
- Separate MOT vs Breakdown
- AI takes vehicle reg & location
- Hands-free call handling
Estate Agents
Manage viewings and vendor updates seamlessly. Route calls to the agent currently in the office.
- Capture viewing requests 24/7
- Vendor vs Buyer routing
- Professional office presence
Property Management
Streamline tenant issues and maintenance requests without giving out personal mobile numbers.
- Maintenance reporting line
- Urgent vs Routine sorting
- Multi-property routing
Law Firms
Professional, confidential call handling for firms of all sizes. Impress clients from the first ring.
- Client intake automation
- Secure call logs
- Direct dial for partners
Solicitors
Perfect for conveyancers and family law. Ensure every client feels heard even when you are in court.
- Billable time tracking
- Professional greeting
- Urgent matter routing
Legal Services
Support for paralegals, mediators, and consultants. Flexible numbers that grow with your practice.
- Virtual reception option
- Document chase reminders
- Scalable user accounts
Medical Practice
Handle patient appointments and queries efficiently. HIPAA compliant and reliable.
- Appointment booking AI
- Prescription request line
- Out-of-hours triage
Dentists
Fill cancellation slots and manage patient anxiety with a professional, always-on phone line.
- Emergency pain appointments
- Hygiene check reminders
- Reception overflow
Vet Clinics
Manage pet emergencies and routine boosters. Separate surgical calls from reception queries.
- Emergency pet triage
- Appointment scheduling
- Separate supplier line
Hair Salons
Stop interrupting cuts to answer the phone. Let AI book appointments while you focus on styling.
- 24/7 Booking system
- Cancellation filling
- Style consultation notes
Florists
Take orders for delivery and weddings while your hands are full. Capture card messages accurately.
- Order taking automation
- Delivery status updates
- Wedding consultation booking
Yoga & Wellness
Maintain a peaceful studio environment. Handle class bookings without the phone ringing in class.
- Silent booking handling
- Class schedule info
- Waitlist management
Cleaning Services
Coordinate teams and manage client keys. Look professional whether you are domestic or commercial.
- Team coordination
- New client quotes
- Schedule changes
Recruitment
Connect candidates with employers fast. High volume call handling for busy agencies.
- Interview scheduling
- Candidate screening
- Client account lines
Funeral Directors
Compassionate, reliable communication when families need it most. 24/7 availability is standard.
- 24/7 First response
- Dignified call handling
- On-call staff routing
Simple, Transparent Pricing
| Feature | Smart Starter | Business Pro |
|---|---|---|
| Monthly Cost | £9.99 | £39.99 |
| Receptionist Location | UK Based 🇬🇧 | UK Based 🇬🇧 |
| Hours of Cover | 24/7 | 24/7 |
| Appointment Booking | Included | Included |
| Live Call Transfer | Add-on | Included |
Virtual Receptionist UK vs In‑House Receptionist
Compare the cost, coverage and flexibility of a virtual receptionist with a traditional reception desk.
Team‑Connect Virtual Receptionist UK
- From £9.99/month – a fraction of a full‑time salary
- Answers calls around the clock, not just office hours
- Can handle multiple callers at the same time
- British reception team with local business experience
- Integrates with SMS, email and CRM workflows
- Instant setup – no complex hiring or training
Traditional Human Receptionist
- £1,800+/month including NI, pension & holiday cover
- Typically available 9–5, Monday to Friday
- Can only handle one caller at a time
- Recruitment, interviews and onboarding required
- Fixed cost even when call volume is low
- Still miss calls during breaks, illness and busy spells
Are You Losing £1,000s in Missed Calls?
Did you know 70% of callers hang up if they reach a voicemail? If you miss just 3 calls a week with an average job value of £150, you are losing £23,400 per year.
The Team-Connect Solution
For less than the price of a coffee per week, we capture those £150 jobs 24/7. The ROI is usually instant.
What UK Businesses Say About Our Virtual Receptionist
Real feedback from UK clinics, trades, salons and service businesses using Team‑Connect Virtual Receptionist UK every day.
Rated 4.9/5 from 1,800+ UK reviews
Scroll sideways to see more reviews
★★★★★
“Emergency plumbing calls now get through to me even when I’m on a job, while routine quotes are captured and emailed. It’s like having a professional receptionist watching my phone 24/7.”
★★★★☆
“Clients can book and reschedule while we’re in treatments. Our diary is fuller, we’ve cut no‑shows and callers comment on how friendly our ‘reception’ is.”
★★★★★
“As a small agency we couldn’t justify a full‑time receptionist. Team‑Connect gives us a professional front desk that scales perfectly with our busy periods.”
★★★★★
“We route out‑of‑hours legal enquiries to the on‑call solicitor while screening everything else. It keeps us responsive for urgent matters without burning out the team.”
Virtual Receptionist UK – Common Questions
Answers to the most common questions UK businesses ask before switching to a virtual receptionist.
What is a Virtual Receptionist UK service?
A Virtual Receptionist UK service provides a remote team that answers your business calls, takes messages, books appointments and routes urgent callers to you. You get all the benefits of a professional receptionist without the in‑house cost or management.
Will callers know they’re speaking to a virtual receptionist?
To your callers it simply feels like they’re speaking to your receptionist. Our team answer in your business name, follow scripts you approve and handle enquiries just like an in‑house front desk would.
Can I keep my existing UK business number?
Yes. Most customers forward their existing landline or mobile to their Team‑Connect virtual receptionist number. If you prefer, we can also supply a new geographic number, 03 or 0800 number for your campaigns.
Is the service suitable for regulated sectors?
We work with UK dentists, healthcare providers, law firms and financial services. Scripts and processes can be tailored to your compliance requirements, and our platform is fully GDPR‑compliant with UK/EU data hosting options.
How quickly can I get started?
Most UK businesses are live within the same day. Choose your plan, tell us how you’d like your calls answered, who to route urgent calls to and where to send messages — then start forwarding calls.
Can I upgrade, downgrade or cancel?
Yes. Plans are flexible. You can adjust your Virtual Receptionist UK package as your call volume changes or cancel if you ever need to, with no long‑term lock‑in.
Ready to Try Virtual Receptionist UK?
Start with a free trial today. Forward your calls, test real conversations and see how much time, money and stress a virtual receptionist can save your UK business.
Proudly Serving Businesses Across the UK
We provide virtual receptionist services to businesses in London, Manchester, Birmingham, Leeds, Glasgow, Bristol, Liverpool, and Edinburgh. Whether you are a local tradesman in Cornwall or a tech startup in Shoreditch, our British team is ready to answer your calls.