★★★★★
“Team-Connect completely transformed how we handle calls. No more missed enquiries – even when the clinic is full.”
💙 UK Voice AI • Built for Real Businesses
About Team-Connect
We’re on a mission to make every UK business sound bigger, faster and more helpful than ever – using human‑sounding AI, not call centres.
2019
Founded in Manchester
10,000+
Businesses served
4.9 / 5
Average rating (203 reviews)
98.5%
Customer satisfaction
The story behind Team-Connect
Why we started – and why we care so much about every missed call.
From “missed calls” to “every call handled”
Team-Connect was born out of a simple frustration: small and growing businesses were losing their best customers to missed calls, long hold times, and voicemail boxes nobody listened to.
We believed there was a better way – one that combined the reliability of telecoms with the speed and intelligence of modern AI. No robots reading scripts. Just natural‑sounding voices that answer, understand and act 24/7.
Today, we power customer conversations for trades, clinics, agencies, franchises, and national brands across the UK – all from our HQ just outside Manchester.
Built in the UK, for UK businesses
We focus on one thing: making sure your phones are an asset, not a headache.
That means UK routing, UK‑ready compliance, human backup when needed, and a support team who actually pick up the phone if you ever need help.
Our mission & focus
We exist to give every business a front desk that never sleeps.
Mission
To make world‑class customer service available to every UK business – not just the ones that can afford a staffed call centre.
What we build
AI receptionists, smart business landlines and messaging tools that pick up, qualify, route and record every enquiry – with full context for your team.
Who we serve
From solo founders and high‑street clinics to multi‑site property groups and national franchises – if phones matter to you, you matter to us.
What we stand for
Six principles we don’t compromise on.
Innovation that’s practical
We care less about hype and more about real outcomes: answered calls, booked jobs, happier customers.
Reliability first
Phones are critical infrastructure. We design for uptime, redundancy and predictable performance.
Customer success, not just support
We help you tune your flows, not just fix tickets. If you win more business, we’re doing our job.
Straightforward pricing
Clear plans, clear minutes, clear extras. No hidden per‑call surprises or contract traps.
Security & GDPR by design
UK‑focused compliance, data minimisation and strong encryption underpin everything we deploy.
Constant improvement
We ship small improvements all the time – to voices, routing logic, dashboards and analytics.
People behind the platform
A mix of telecoms engineers, AI specialists and support people who care.
MA
Mathew Oneill
Product & Voice AI
Leads how our AI picks up, speaks and routes calls – making sure it feels human, not robotic.
SY
Sky You
Customer Success
Works with clinics, trades and agencies to design call flows that actually match the way they work.
RO
Reo Oneill
Infrastructure
Keeps the platform online, fast and secure – from UK routing to integrations and analytics.
By the numbers
Why UK businesses trust Team-Connect with their phones.
10,000+
Active business users
80%
Typical cost reduction vs call centre
98.5%
Customer satisfaction
24/7
Coverage with AI & human backup
What customers say about us
Real results from real UK businesses using Team-Connect every day.
★★★★★
“We look like a much bigger agency now. Clients always get through, and the AI captures everything when we’re in meetings.”
★★★★★
“As a trade business on the road all day, this is a lifesaver. Jobs are booked while we’re still on site.”