Terms of Service

1. Acceptance of Terms

By creating an account, using a Team‑Connect number, connecting your own number, or using any part of the Team‑Connect service, you agree to these Terms of Service.

If you are using Team‑Connect on behalf of a company or organisation, you confirm that you are authorised to accept these terms on its behalf and that the organisation will be responsible for all use of our services under its account.

2. Definitions

In these Terms:

• "Team‑Connect", "we", "us": Team‑Connect Limited, a company registered in England & Wales.
• "Services": Our AI phone system, UK business landlines, VoIP, SMS, email and related tools.
• "AI Minutes": Minutes used when our AI voice assistant is active on a call.
• "Landline Minutes": Minutes used for call traffic on your Team‑Connect business numbers (including divert to mobile).
• "You", "Customer": The business or individual who signs up to and pays for our services.
• "Plan": The subscription package you select (e.g. Essential, Smart Starter, Business Pro, Enterprise).

3. Our Services

Team‑Connect provides cloud‑based AI communications services including:

• AI phone system and virtual receptionist answering calls on your behalf.
• UK business landline and VoIP numbers with inbound and outbound calling.
• Call routing, IVR menus, voicemail, divert to mobile and call recording.
• Usage dashboards, analytics and integrations (for example CRM or calendar).
• Optional add‑ons such as extra numbers, extra minutes and AI minute packs.

4. Accounts and Eligibility

You must be at least 18 years old and legally able to enter a contract to open an account. You are responsible for:

• Providing accurate, current and complete registration information.
• Keeping your login credentials secure and confidential.
• All activity that occurs under your account, including your staff and agents.

5. Pricing and Billing

Current plan prices are set out on our pricing page. All prices are shown in GBP and, unless stated otherwise, exclude VAT.

5.1 Subscription plans

You choose a subscription plan (for example Essential, Smart Starter, Business Pro or Enterprise) which includes a bundle of minutes, features and numbers. Unless explicitly stated, plans renew automatically each month until cancelled.

5.2 Add‑ons and overage

You may purchase add‑ons such as:

• Additional business landline numbers.
• Extra Landline Minute packs (e.g. 1000 or 2000 minutes).
• Extra AI Minute packs (e.g. 150, 500, 1000 AI minutes).

Where your usage exceeds your monthly allowance and no extra pack is available, we may charge overage at the rates set out on the pricing page or temporarily limit usage until top‑up is applied.

6. Usage Minutes and Fair Use

Our services are designed for normal business use, not for large‑scale call centres, diallers or automated broadcasting, unless specifically agreed in writing.

6.1 How minutes are measured

• AI Minutes are counted whenever an AI voice assistant is active on a call.
• Landline Minutes are counted for inbound and outbound call duration on your numbers, including divert to mobile.
• Minutes are usually rounded up to the nearest whole minute for billing purposes.

6.2 Fair use

We reserve the right to apply fair use measures where usage patterns:

• Significantly exceed typical use for your plan and business size.
• Indicate non‑compliant or abusive behaviour (e.g. spam calls, nuisance dialling).
• Risk degrading service quality for other customers.

7. Payments

Subscriptions are billed in advance; usage‑based or extra charges (such as overage) may be billed in arrears. Payment is typically taken by card or direct debit through our chosen payment provider.

• Invoices are usually issued monthly on your billing date.
• If a payment fails, we may retry the payment method and contact you.
• Persistent non‑payment may result in temporary suspension or termination.

8. Cancellation and Refunds

You can cancel your subscription at any time by following the steps in your dashboard or by contacting support. Cancellation takes effect at the end of your current billing period unless we agree otherwise.

• We normally do not offer refunds for partial months already billed.
• Pre‑purchased minute packs usually remain on your account until used, unless stated otherwise.
• After cancellation, associated numbers may be released back to the network and become unavailable.

9. Acceptable Use

You must use Team‑Connect in line with our separate Acceptable Use Policy, which forms part of these Terms. In summary, you must not:

• Use our AI or landlines for illegal, fraudulent or harmful purposes.
• Send spam or unwanted messages, or make nuisance calls.
• Harass, abuse or mislead callers or message recipients.
• Attempt to attack, probe or disrupt our systems or networks.

Breaches of our Acceptable Use Policy may result in suspension or termination, as set out in that policy.

10. Data, Privacy and Ownership

You retain ownership of customer data you provide to Team‑Connect. We process that data as a data processor under your instructions, as described in our Privacy Policy and GDPR pages.

• You must have a lawful basis for processing any personal data you send to our platform.
• We may anonymise and aggregate usage data to improve our services and performance.
• We own all rights in our platform, AI models, software and branding.

11. Service Availability and Maintenance

We aim to provide a highly available service, but we do not guarantee that it will be uninterrupted or error‑free at all times.

• Planned maintenance will usually be scheduled outside UK business hours where possible.
• We may perform emergency maintenance to protect the platform without prior notice.

12. Limitation of Liability

To the fullest extent permitted by law, Team‑Connect will not be liable for any indirect, special or consequential loss, loss of profits, loss of business, loss of data or loss of goodwill arising from use or inability to use our services.

Our total aggregate liability in respect of any claim arising out of or in connection with these Terms will be limited to the total fees paid by you to us in the 12 months immediately before the event giving rise to the claim.

13. Suspension and Termination

We may suspend or terminate your account where:

• You materially breach these Terms or the Acceptable Use Policy.
• We are required to do so by law, regulator or network partner.
• You fail to pay amounts due after reasonable reminders.

14. Governing Law and Jurisdiction

These Terms are governed by the laws of England and Wales. Any disputes will be subject to the exclusive jurisdiction of the courts of England and Wales, unless mandatory law requires otherwise.

15. Contacting Us About These Terms

If you have any questions about these Terms or your legal relationship with Team‑Connect, please contact: