It is 7am in January. You are mucking out 30 runs, filling water bowls, doing the medication round for 4 dogs and trying to calm a nervous Springer who arrived last night. Your phone has rung 8 times since you started. Every one is a family trying to book their summer holiday stay — two weeks in August, worth £350+ per booking. You will not get to those voicemails until 11am. By then, half have booked the kennels down the road. An Air Landline fills every pen while your wellies stay in the runs.
Kennels and catteries have the most physically demanding morning routine of any animal business. From 6am to 11am, every member of staff is hands-on with animals — feeding, cleaning, medicating, exercising, settling nervous boarders, handling drop-offs and collections. Nobody can answer the phone for 4–5 hours every single morning — and that is when 60% of booking calls come in.
An Air Landline answers every call, books stays by date and pen type, captures full pet profiles with dietary and medication requirements, checks vaccination status before confirming bookings, handles the holiday booking surge with unlimited capacity, sends daily owner updates that eliminate check-in calls, sends rebooking reminders for next year's holidays and fills cancellations from the waitlist. Your team stays with the animals. Your pens stay full. Your owners stay informed.
See how the AI checks dates, captures pet details and verifies vaccinations — in under 90 seconds.
Different stays need different pen types, different information and different durations. The AI captures everything your staff need before the animal arrives.
AI captures: dates (drop-off and collection), pet name, breed, age, weight, temperament, feeding schedule (brand, quantity, times), any medications, behavioural notes, emergency vet. Checks vaccination dates. Books the right pen type. Your core revenue — every stay captured with full detail so the handover is seamless.
AI captures: standard details plus premium preferences — heated pen, individual run, extra space, webcam access, extra walks, grooming during stay. Quotes premium pricing. Your upsell — AI presents premium options to every caller. Average booking value increases because owners hear options they did not know you offered.
AI captures: details for each pet, whether they can share a pen or need separate accommodation, any inter-pet dynamics (one dominant, one nervous). Links all pets to the same owner and same dates. Your family bookings — 2–3 dogs from the same household at £25–£35 each per night. Highest revenue per booking.
AI captures: cat details, indoor or outdoor unit preference, temperament (nervous, confident, FIV status), feeding requirements (wet, dry, raw, brand-specific), any medications, litter preference. Books the right unit type. Your feline-specific booking — different requirements from dogs, captured correctly every time.
AI captures: which days (regular weekly or ad-hoc), dog details, socialisation assessment (good with other dogs, needs individual supervision), any dietary requirements for the day. Books into daycare separately from boarding. Your recurring revenue stream — weekly daycare clients at £20–£30/day, 52 weeks/year.
AI captures: last vaccination date for each required vaccine. Flags any pet whose boosters are overdue. Unvaccinated pets are not confirmed — owner directed to update with their vet first. For dogs: kennel cough, DHP, lepto. For cats: fPV, FCV, FHV. Your disease prevention system — zero unvaccinated animals admitted.
AI captures: bath and brush, full groom, nail clip, de-shed treatment — offered as an add-on during the boarding booking. Scheduled for the day before collection so the pet goes home looking their best. Your passive upsell — 30–40% of boarders add grooming when AI offers it. Extra £20–£50 per booking.
AI captures: preferred drop-off time and collection time within your operating windows. Staggers arrivals and departures to prevent congestion. Sends confirmation with exact time slot and arrival instructions. Your operational efficiency tool — no more 10 dogs arriving simultaneously at 8:30am.
January is when summer happens for kennels. Every family booking their August holiday calls in the same 3-week window. The phone rings 40–60 times per day — and you are outside in wellies doing the morning rounds. The AI handles unlimited simultaneous calls. While you are feeding 30 dogs, AI is booking 15 summer stays. While you are settling a nervous new arrival, AI is confirming August pen availability, capturing pet profiles and checking vaccination dates. Zero engaged tones. Zero voicemails. Zero lost bookings. Christmas booking season in September–October works the same way. Peak periods fill weeks earlier because every enquiry is converted in real-time instead of sitting on the answerphone until 11am.
This is the feature that prevents outbreaks. One unvaccinated dog in your facility can trigger kennel cough that spreads to every animal. The cost: veterinary bills for affected animals, liability claims from owners, closure for deep cleaning, reputational damage and lost bookings. The AI checks vaccination status during every booking: "When was Buddy's last kennel cough vaccination? ... And his annual boosters — DHP and leptospirosis?" If any vaccine is overdue or the owner is unsure: "I am not able to confirm the booking until vaccinations are up to date. Please check with your vet and call us back with the dates — we will hold the pen for 48 hours." The pen is reserved but not confirmed until proof is provided. Zero unvaccinated animals admitted. Zero outbreaks. Zero liability.
Every animal that enters your facility needs a detailed profile — and capturing it over the phone while mucking out is impossible. The AI builds the full profile during the booking call: name, breed, age, weight, neutering status, temperament (nervous, confident, reactive, good with other dogs), feeding schedule (brand, wet/dry/raw, quantity, frequency), medications (name, dose, timing), allergies, behavioural notes (resource guards, escape artist, noise-sensitive, separation anxiety), emergency vet name and number. Your kennel staff see the complete profile before the dog arrives. No more discovering on drop-off day that the Labrador is on 3 medications, eats raw only and is terrified of other dogs.
"Is Buddy okay?" is the most common phone call any kennel receives during peak occupancy — and the most time-consuming. 15–25 anxious owner calls per day, each taking 3–5 minutes. That is 60–90 minutes of staff time per day spent reassuring owners instead of caring for animals. The AI sends automated daily updates by SMS: "Morning update: Buddy had a great night! He ate all his breakfast (James Wellbeloved, 2 scoops) and is currently having a run in the paddock. He seems very settled. Photo attached!" Anxious owner calls drop by 70%. Staff time is returned to animal care. Owners feel informed and confident their pet is happy — without needing to call.
Your best revenue is repeat bookings — families who board every summer, every Christmas, every half-term. Without reminders, they book when they remember — often after the best dates are already taken. The AI sends proactive reminders: "Hi Mrs Jones, last summer you boarded Buddy from August 3rd to 17th. Would you like to book the same dates this year? Summer is filling fast — tap to rebook: [link]." Sent in January for summer, September for Christmas. 60–70% rebook immediately from the reminder. Your peak periods fill months earlier. The owner gets their preferred dates. Your occupancy is secured before walk-in enquiries even begin.
A cancelled 2-week summer stay is your most expensive gap — £250–£500 in lost revenue during a period when every pen should be full. The AI texts the waitlist: "A standard pen has become available for August 10th–24th. If you have been looking for summer dates, reply YES to book." The pen fills from families who could not get their preferred dates originally. Most cancellations fill within 24–48 hours during peak season.
From January phone call to confirmed summer stay with pet profile, vaccinations checked and owner updates scheduled.
7:15am January. "Hi, we need to board our dog for 2 weeks in August — do you have availability?" AI answers: "Of course! Let me check August for you. What dates are you looking at?"
Owner: "August 3rd to 17th." AI checks: standard pen available. "We have a standard pen free for those dates. That is 14 nights at £28 per night — £392 total. Shall I book that for you?"
AI: "What is your dog's name and breed?" Owner: "Buddy, golden retriever, 4 years old, about 30 kilos. He eats James Wellbeloved twice a day." AI captures full profile — feeding, temperament, medications, emergency vet.
"When was Buddy's last kennel cough vaccination?" Owner: "November last year." AI: "And his annual boosters?" Owner: "Due in March." AI flags: boosters needed before August stay. "Please update his boosters and send us the dates."
"Would you like to add a bath and brush before collection so Buddy goes home looking his best? That is £25." Owner: "Yes please!" AI adds grooming for August 16th. "Any extra walks during his stay? £8 per walk." Owner: "Yes, daily please."
SMS: "Buddy's stay confirmed: Aug 3–17, standard pen. £392 + grooming £25 + daily walks £112 = £529. Drop-off: 9am Aug 3rd. Please bring: food, bed, vaccination card. Daily photo updates included!"
4.9 out of 5 from kennel owners, cattery operators and boarding facility managers across the UK.
"30-pen kennels. Christmas season — 60 calls a day for 3 weeks. I'm out feeding and cleaning. AI books every stay, captures details and checks vaccinations. Occupancy went from 82% to 97% over Christmas."
"Vaccination checking saved us from a kennel cough outbreak. AI flags any dog whose boosters are out of date. We used to rely on owners and half the time they were wrong. Zero unvaccinated dogs admitted since."
"Cattery with 20 units. AI sends daily photo updates so owners stop calling to check. Anxious owner calls dropped 70%. My time is now spent on the cats, not the phone."
"Rebooking reminders filled our August before March. AI texts last year's summer clients in January. 65% rebook immediately. August was full by February 20th. We used to have gaps into July."
"Daycare alongside boarding was impossible on the phone. AI separates them — daycare gets weekly slots, boarders get date ranges. Two booking types, one number, zero confusion."
"Cancellation waitlist saved our half-term. Family cancelled 10-day stay 2 weeks before. AI texted waitlist and filled it within a day. £350 in boarding that would've been an empty pen."
"Excellent for booking, pet profiles and vaccination management. Would love kennel management software integration. But for phone handling, capturing details and the holiday rush — game-changer."
"Small cattery — just me and my partner. Cleaning units, feeding, medication rounds. Can't answer for hours. AI books every stay and captures dietary needs and meds. We check at lunch — everything's already booked."
"New kennels, 6 months old. AI captured every enquiry from day one. 85% occupancy in 4 months. 24/7 answering meant we never missed a booking — even at 7am knee-deep in mucking out."
"50-pen kennels with daycare. AI manages both diaries separately. Captures every dog's feeding, meds, behaviour and emergency vet. Staff have the full profile before arrival. Full-time receptionist for £30/month."
60 calls/day during Christmas booking season. Staff all doing rounds until 11am. AI books every stay, captures full pet profiles and checks vaccinations in real-time. Christmas occupancy: 82% → 97%. Summer occupancy: 78% → 95%. Annual revenue up £18,400.
Daily photo updates sent automatically to every owner. Anxious "is my cat okay?" calls dropped 70%. Staff reclaimed 75 minutes/day. Cat care quality improved because staff were with cats, not on the phone. Google reviews improved from 4.2 to 4.8.
Boarding and daycare on one number. AI separates booking types — daycare into weekly slots, boarding into date ranges. Full pet profiles with feeding, meds and behaviour captured at booking. Drop-off handover time reduced by 60% because staff already have everything.
AI texted last summer's clients in January. 65% rebooked same dates immediately. August was full by February 20th — 4 months earlier than previous years. Christmas full by October 5th. Waitlist active for both periods. Zero empty pens during peak.
Previously relied on owners reporting vaccination dates. 3 kennel cough incidents in 2 years. AI now checks every vaccination at booking. Zero unvaccinated dogs admitted in 12 months. Zero outbreaks. Insurance premium reduced. Vet bills from kennel cough: £0.
AI from day one. Every enquiry captured. Full pet profiles from first booking. Built to 85% occupancy in 4 months. Reputation for responsiveness and thoroughness — owners told friends the kennels were "the most professional they had ever used." Word-of-mouth referrals driving growth.
Kennel and cattery revenue is intensely seasonal. 70% of annual boarding revenue comes from 4 peak periods: summer holidays (July–August), Christmas (mid-December to early January), Easter (2 weeks) and half-terms (3 × 1 week). The bookings for these periods happen in concentrated surges — January for summer, September for Christmas, February for Easter. Miss the surge and you miss the revenue.
The January phone queue is not an inconvenience — it is the moment that determines whether your summer is 82% full or 97% full. The AI answers it.
Kennel cough spreads through boarding facilities like wildfire. One unvaccinated dog coughing in a kennel block can infect every dog in the facility within 48 hours. The consequences are severe:
The AI prevents this by checking vaccinations at the point of booking — not at drop-off when it is too late. Owners are required to provide vaccination dates. Out-of-date boosters are flagged and the booking is held but not confirmed until proof is provided. Zero unvaccinated animals enter your facility. Zero outbreaks. Zero liability.
Yes. Checks availability for requested dates, offers the right pen type (standard, deluxe, heated, shared). Multi-pet bookings linked. Pricing calculated including extras. Confirmation with drop-off time and what to bring.
Yes. Full profile — name, breed, age, weight, temperament, feeding (brand, quantity, times), medications (name, dose, timing), allergies, behavioural notes, emergency vet. Staff have everything before the pet arrives. No drop-off surprises.
Yes. Asks for vaccination dates for all required vaccines. Flags overdue boosters. Unvaccinated pets not confirmed until updated. Dogs: kennel cough, DHP, lepto. Cats: fPV, FCV, FHV. Zero unvaccinated animals admitted.
Unlimited simultaneous calls. While you are doing rounds at 7am, AI is booking summer stays. Zero engaged tones, zero voicemails, zero lost bookings. Peak periods fill weeks earlier because every enquiry converts in real-time.
Yes. Last year's clients contacted in advance — January for summer, September for Christmas. 60–70% rebook immediately. Peak periods fill months early. Your best clients get their preferred dates. Your occupancy is secured before walk-in enquiries begin.
Yes. Separate booking types on one number. Daycare: regular weekly slots. Boarding: date ranges. AI routes correctly. Zero confusion between day visitors and overnight guests.
Core use case. Feeding, cleaning, medicating, exercising — 4–5 hours every morning. Cannot answer the phone. AI handles everything. Check diary at lunch — new bookings confirmed, pet profiles captured, vaccinations flagged.
From £9.99/month. One missed 2-week stay = £250–500 lost. Holiday reminders fill peaks months early. Vaccination checking prevents outbreaks worth £10,000+. Add-on upsells generate £4,200/year. One extra booking per month pays for it many times over. ROI: 18:1 to 144:1.
AI books every stay with full pet profiles, checks vaccination compliance before confirming, handles the holiday booking surge while you do the rounds, sends daily owner updates that eliminate anxious calls, rebooks repeat clients months early and fills cancellations from the waitlist. Every pen occupied. Every animal safe. Every peak period maximised.