Air Landline for Vets,
Kennels & Pet Services
A panicked owner calls at 10pm — their dog has eaten chocolate. Your practice closed at 7. The phone goes to voicemail. The owner Googles "emergency vet near me" and drives somewhere else. An Air Landline triages every emergency, books every appointment and captures every symptom — 24/7.
Why Vet Practices Lose Clients and Miss Emergencies
Veterinary practices have a phone problem that is unique in healthcare: the calls are emotionally charged, clinically varied and time-critical — and they peak when your team is busiest in consult. A receptionist juggling desk clients, dispensing medication and answering 3 ringing phones cannot give each caller the attention they need. The emergency gets lost between the flea treatment query and the food order.
The numbers
- 45% of pet owner calls happen outside practice hours — evenings after work, weekends, bank holidays. Pets do not schedule their emergencies for 9am Monday
- True emergencies (RTA, poisoning, seizures, GDV, difficulty breathing) need an instant response. A 10-minute delay while the owner redials can be the difference between life and death
- 60% of practice calls are routine — repeat prescriptions, vaccination bookings, food orders, post-op check queries. None of these need a vet nurse on the phone
- Vaccination recall compliance averages 40–50% with postal reminders. Practices lose thousands in lapsed boosters every year
- New client registrations are lost to competitors who answer faster. A pet owner moving to the area calls 3 practices — whoever picks up first gets the registration
An Air Landline handles unlimited simultaneous calls, triages emergencies instantly, books routine appointments, processes prescription requests and sends vaccination reminders — 24/7. Your clinical team stays clinical. Your reception team breathes.
Built for Every Pet Business
Single-vet practice to multi-branch group, kennels to groomers — if pet owners call and you are busy, this fixes it.
Veterinary Practices
Appointment booking with species, breed, weight and symptoms captured. Emergency triage with immediate transfer to duty vet. Repeat prescriptions processed. Vaccination reminders automated. Reception freed from the phone.
Emergency & Out-of-Hours Vets
Every second counts. AI answers in under 1 second, captures species, symptoms and severity, and transfers to the duty vet immediately. Owner receives directions to the emergency clinic by SMS. Triage data arrives before the pet does.
Kennels & Catteries
Boarding dates, pet details, feeding requirements, medication needs and vaccination status captured on every call. Availability checked and booked. Confirmation SMS with drop-off time, what to bring and emergency contact captured.
Dog Groomers
Breed, coat type, size, grooming style preference and any skin conditions captured. Matched to the right groomer with the right timeslot (small dog vs large dog sessions). Regulars rebooked at their usual interval automatically.
Dog Walkers & Daycare
New client registrations with dog breed, temperament, socialisation level, recall status and owner schedule. Trial day bookings. Regular walk slot reservations. Emergency contact and vet details captured at registration.
Equine & Large Animal Vets
Yard location, number of horses, presenting complaint, lameness grading and urgency. Emergency colics and injuries flagged and transferred to the on-call vet. Routine visits (vaccinations, dental, farrier coordination) booked into the field diary.
What the AI Handles for Veterinary
Emergency triage
The AI asks structured questions: What species? What symptoms? How long? Is the animal conscious and breathing? Is there bleeding? True emergencies — RTA, suspected poisoning (chocolate, grapes, lilies, rat poison, antifreeze), seizures, GDV/bloat, difficulty breathing, severe bleeding, collapse — are identified and the call is transferred to the duty vet or emergency line within seconds. The owner also receives the emergency clinic address and phone number by SMS so they can drive immediately.
The AI does not diagnose. It does not advise treatment. It captures symptoms, assesses urgency using your rules and routes accordingly. Clinical decisions stay with clinicians — always.
Appointment booking with clinical capture
Every booking captures pet name, species, breed, approximate age and weight, owner name, contact number, reason for visit and current symptoms. The vet sees this before the appointment: "Bella, 4yr female Labrador, 28kg, vomiting for 2 days, not eating, drinking normally, no diarrhoea." The consult starts informed, not cold.
Repeat prescriptions
The AI captures pet name, owner name, medication name and dose, number of repeats remaining and whether a clinical check is due. The request is sent to the prescribing vet for authorisation. The owner gets an SMS when the prescription is ready: "Bella's Metacam is ready for collection. Please collect before 6pm." No more missed prescription calls stacking up on the receptionist's desk.
Vaccination & booster reminders
You configure reminder schedules — annual primary vaccination, 6-monthly flea and worm treatment, 3-yearly rabies for pet passports, dental check intervals. The AI sends SMS reminders with a one-tap booking link: "Hi Sarah, Bella's annual booster is due this month. Tap here to book: [link]." Recall compliance typically jumps from 40–50% to 75–85%.
New client registration
Pet owners moving to the area, switching practices or registering a new pet are captured with owner details, pet species/breed/age, vaccination history, microchip number, current medications and previous practice name. The registration lands in your system ready for the first appointment. Every enquiry captured — not lost to the practice that answered first.
Post-op & follow-up queries
Owners calling after surgery with questions about wound care, medication timing, appetite and activity levels. The AI captures the concern, checks against your standard post-op guidance and either provides the answer ("It is normal for appetite to be reduced for 24–48 hours after a general anaesthetic") or flags for a vet nurse callback if the symptoms are outside normal parameters.
How an Emergency Call Works
From panicked owner to duty vet in under 30 seconds.
Owner Calls
10pm Saturday. "My dog's eaten a box of chocolates." AI answers instantly: "I understand — let me help. What type of chocolate and how much?"
Triage Questions
"Dark chocolate, about 200g. He's a Cocker Spaniel, 12kg." AI: "How long ago did he eat it? Any vomiting or trembling yet?"
Emergency Flagged
Dark chocolate + small dog + recent ingestion = emergency. AI: "I'm transferring you to our emergency vet right now."
Vet Connected
Duty vet receives the call with triage summary already captured: species, weight, substance, quantity, time of ingestion, current symptoms.
SMS Sent to Owner
"Emergency referral: [Practice Name], 42 High Street, SK10 1AA. Open now. Bring any remaining packaging. Ref: EMG-892."
Veterinary Businesses Using Air Landline
🩺 3-Vet Practice, Edinburgh
Reception handling 60+ calls per day during consults. 20% going to voicemail. Emergency calls occasionally missed during peak times. AI now triages every call — zero missed emergencies since launch. Routine appointment booking handled automatically. Reception stress reduced dramatically.
🏥 Emergency OOH Vet, Manchester
Out-of-hours service receiving panicked calls from owners who need instant triage. AI captures species, symptoms and severity in under 30 seconds and transfers to the duty vet with full context. Vet receives the animal's details before the owner arrives. Clinical preparation time up 40%.
🏠 Luxury Kennels, Cotswolds
Boarding enquiries need feeding, medication, vaccination and emergency contact details. AI captures everything on one call, checks dates, books the stay and sends confirmation. Weekend enquiry booking rate doubled. Staff spend time with the animals, not the phone.
✂️ Dog Groomer, Bristol (3 groomers)
Groomers in the salon all day, phone ringing between dogs. AI captures breed, coat type, size and style preference. Matches to the right groomer and timeslot. Booking rate up 35%. Regulars auto-rebooked at 6-week intervals — retention through the roof.
🩺 Multi-Branch Vet Group, Yorkshire (4 practices)
Each branch had reception staff overwhelmed at different times. AI covers all 4 branches — knows which practice was called, which vets are available where. Consistent triage across all sites. New registrations up 25% from captured after-hours enquiries.
🐴 Equine Vet, Cheshire
On farm visits all day, phone going to voicemail. Emergency colics need immediate response — cannot wait for a callback. AI triages equine emergencies and transfers to the on-call vet's mobile instantly. Routine vaccinations and dental visits booked into the field diary. Revenue from captured routine work up 30%.
From 45% to 85% Vaccination Recall Rate
Vaccination recall is the lifeblood of preventive veterinary revenue. But postal reminders get a 40–50% response rate. Half your patients lapse their boosters, miss flea and worm treatments and skip dental checks — not because they do not care, but because a letter gets lost in the pile on the kitchen counter.
Air Landline sends SMS reminders with a one-tap booking link:
"Hi Sarah, Bella's annual booster vaccination is due this month. Tap to book: [link]. Or call us on 01625 926 068."
The owner taps the link on their phone, picks a slot and gets instant confirmation. The appointment is in your diary. The booster happens. The revenue is captured.
The maths
- 1,000 patients due for annual booster at an average of £55 per vaccination consult
- Postal recall (45% response): 450 boosters = £24,750 revenue
- SMS recall (85% response): 850 boosters = £46,750 revenue
- Additional revenue from SMS recall: £22,000 per year from vaccinations alone
- Plus: flea/worm treatment sales, dental checks, health screen upsells at the booster appointment
The recall system alone generates 10–20x the annual cost of the Air Landline. Every other feature — emergency triage, appointment booking, prescription handling — is effectively free on top.
Pets Do Not Schedule Their Emergencies
The dog eats chocolate at 10pm. The cat gets hit by a car on Sunday morning. The rabbit stops eating on a bank holiday. Pet emergencies are not 9-to-5. But most vet practice phone systems are.
With Air Landline, after-hours calls get the same triage quality as daytime calls. The AI asks the same structured questions, applies the same urgency rules and routes the same way. True emergencies transfer to the duty vet or direct the owner to the nearest emergency hospital with address and phone number by SMS.
Non-emergency after-hours calls
Not every after-hours call is an emergency. Many are: "Can I book a check-up for next week?", "Is Bella's prescription ready?", "Do you have availability for boarding over Easter?" These are captured and actioned the next morning — instead of going to voicemail and being forgotten.
Morning summary example
- 9:15pm — Emergency: chocolate ingestion, Cocker Spaniel 12kg, dark chocolate 200g. Transferred to duty vet. ✓
- 10:30pm — Routine: appointment request for cat vaccination, owner Sarah, Siamese 3yr. Booked Wednesday 11am. ✓
- 7:45am — Repeat prescription: Metacam for Bella, owner confirmed, vet authorisation needed.
- 8:10am — New registration: family moved from London, 2 dogs + 1 cat, vaccination records available. Details captured.
Watch How It Works for Vets
See how veterinary practices use Air Landline AI to triage emergencies, book appointments and capture clinical details — in under 60 seconds.
What Pet Businesses Say
Trusted by veterinary practices, kennels and groomers across the UK.
"3-vet practice. Phone rings 80 times a day. Receptionists overwhelmed. AI handles 60% of calls — appointment booking, repeat prescriptions, vaccination queries. Reception team focuses on in-clinic patients."
"Vaccination recall rates jumped from 45% to 82%. AI sends SMS reminders with one-tap booking. That is hundreds of extra appointments per year from existing clients. Revenue impact: massive."
"RTA call at 11pm. AI identified emergency within 15 seconds — dog hit by car, conscious but limping. Transferred to my mobile with full details. I was prepping before the owner arrived. Time saved lives."
"Kennel bookings filled 3 weeks earlier than last year. AI captures pet details, dates, feeding, medication, vaccination status 24/7. Summer and Christmas peak — every booking captured instantly."
"Repeat prescription requests were drowning our reception. 20 per day. AI captures pet, medication, dose and whether a check is due. Vet authorises from the summary. Collection SMS sent automatically."
"Dog grooming salon. AI captures breed, coat type, style requested, last groom date. Clients book at 9pm after seeing their matted dog. 8 extra bookings per week from evening calls alone."
"Cat suspected poisoning — owner called at 6am Sunday. AI followed emergency protocol, identified the substance and transferred to our emergency vet. Cat treated within 40 minutes. Full recovery."
"Monday morning phone avalanche — 40 calls by 10am. Before AI, we missed 15. Now every call answered. Appointments booked. Prescriptions logged. Emergencies triaged. Monday mornings manageable for the first time."
"Equine vet. On farm visits all day. AI captures horse owner calls — symptoms, yard location, number of horses affected. I call back between visits with full clinical picture. Colic emergencies transferred live."
"New practice, 8 months old. AI from day one. Professional phone presence that made us look established. Clients comment on how easy it is to book. Built to 1,200 registered patients in 8 months."
"Pet insurance pre-authorisation queries. AI captures policy number, insurer, treatment type. Sent to our insurance coordinator. Pre-auth processed before the appointment. Owner delighted. Cash flow improved."
"Cattery. Christmas and summer are fully booked months out. AI manages the waitlist and contacts owners when cancellations open up. Fill rate: 98%. Zero empty pens during peak weeks."
"Post-operative check call. Owner worried about their dog's recovery after surgery. AI asked the right questions — eating, drinking, wound appearance, activity level. Flagged as non-urgent but sent to the surgeon. Owner reassured."
"Dental month promotion. AI handled all enquiries — dental check bookings, pricing questions, what is involved. 35 dental bookings in February. Best dental month in practice history. £12,000 in dental revenue."
"Multi-site practice, 3 branches. AI routes calls to the correct branch by postcode. Consistent service quality everywhere. Group-wide appointment bookings up 22%. Receptionists freed from phone overload."
"Rabbit owners calling about GI stasis symptoms at 10pm. AI identified the urgency — not eating, lethargy, bloating. Transferred to emergency vet. Rabbit treated within the hour. GI stasis is fatal if delayed."
"Puppy and kitten registration calls. New pet owners with 100 questions. AI captures pet details, books first vaccination, explains the puppy/kitten plan. 15 new registrations per month from AI-captured calls."
"Dog walking and pet sitting service. AI books walks, captures pet temperament, feeding schedule, house keys and emergency vet details. Professional from the first call. Business grew 50% in 6 months."
"Euthanasia appointment requests. The most sensitive call any practice receives. AI handles with appropriate compassion — captures the situation, offers available times and sends a gentle confirmation. Tone is perfect."
"Replaced our answering service at £400/month. AI does more — triages emergencies, books appointments, handles prescriptions. Better clinical safety, better service, fraction of the cost."
"From £9.99/month we get 24/7 emergency triage, appointment booking, prescription handling, vaccination reminders and clinical summaries. One missed emergency could cost a life. The AI ensures we never miss one."
Ready to Answer Every Call and Triage Every Emergency?
Join UK veterinary practices already using Air Landline to triage emergencies, book appointments and never let a critical call go to voicemail.
Air Landline vs Traditional Phone Handling for Vets
See how AI compares to reception staff, an out-of-hours answering service or voicemail for veterinary practices.
| Feature | Air Landline AI | Reception Staff | Answering Service | Voicemail |
|---|---|---|---|---|
| Emergency triage (RTA, poisoning) | ✓ Instant protocol | ✓ If available | ✗ Basic message | ✗ Life-threatening delay |
| Available 24/7 inc. bank holidays | ✓ Always | ✗ Practice hours | ✓ Extra cost OOH | ✓ Records only |
| Captures species & symptoms | ✓ Structured clinical | ✓ Variable quality | ✗ No clinical knowledge | ✗ No interaction |
| Books appointments into diary | ✓ Instantly | ✓ When free | ✗ Message relay | ✗ Owner hangs up |
| Handles repeat prescriptions | ✓ Automated capture | ✓ Time-consuming | ✗ Not possible | ✗ Not possible |
| Sends vaccination reminders | ✓ Automated SMS | ✗ Manual, inconsistent | ✗ Not possible | ✗ Not possible |
| Kennel/grooming bookings | ✓ Full pet details | ✓ If trained | ✗ Basic message | ✗ Not possible |
| Annual cost | From £120/year | £22,000–£28,000 | £4,800–£9,600 | Free (clinical risk) |
An answering service takes a message. Voicemail during emergencies is clinically dangerous. Reception staff cost £25,000+/year. AI triages, books, captures clinical details and sends reminders — 24/7, at the cost of one consultation per year.
Veterinary & Pet Business Types Using Air Landline
Small animal practices
1–4 vets, busy reception, phone ringing constantly. AI handles 60% of incoming calls — appointment booking, repeat prescriptions, vaccination queries, non-urgent enquiries. Reception team focuses on the animals and owners in the building. Missed calls eliminated.
Emergency and OOH veterinary services
Emergencies happen 24/7. AI triages every call instantly — RTA, poisoning, seizures, breathing difficulty transferred to the duty vet within seconds. Non-emergency OOH calls captured for morning callback. The clinical safety net that never sleeps.
Kennels and catteries
Boarding bookings with detailed pet requirements — feeding, medication, vaccination, emergency contacts. AI captures everything needed for safe boarding and checks availability. Peak season (summer, Christmas) bookings filled weeks earlier. Waitlist managed automatically.
Dog grooming salons
Breed, coat type, style, last groom date — AI captures the details groomers need. Evening and weekend bookings from owners who cannot call during the day. Grooming diary fills weeks ahead without the groomer touching the phone.
Multi-site and group practices
3–10 branches with different vet teams and appointment availability. AI delivers consistent phone experience across every branch with location-specific routing. Group directors see call volumes, appointment bookings and emergency triage data across the portfolio.
Air Landline for Vets FAQ
Yes. Asks species, symptoms, duration and severity. True emergencies (RTA, poisoning, seizures, GDV, breathing difficulty, severe bleeding) are transferred to the duty vet within seconds. Non-emergency urgents flagged for same-day callback. Routine appointments booked normally.
Yes. Captures pet name, species, breed, age, weight, owner details, reason for visit and symptoms. The vet sees a full clinical summary before the consult starts. SMS confirmation sent to the owner.
Captures pet name, owner, medication name and dose, and whether a check is due. Sent to the prescribing vet for authorisation. Owner notified by SMS when ready for collection.
Yes. Annual boosters, flea/worm treatments, dental checks — all on configurable schedules. SMS reminders with one-tap booking link. Recall compliance typically jumps from 40–50% to 75–85%.
Yes. Kennels: boarding dates, feeding, medication, vaccinations and emergency contact captured, availability checked, stay booked. Groomers: breed, coat type, size and style matched to the right groomer and slot. Regulars auto-rebooked.
AI answers 24/7. Emergencies triaged and transferred to the duty vet or directed to the nearest emergency hospital with address and phone by SMS. Non-emergency after-hours calls captured for next-morning action.
No. The AI does not diagnose or advise treatment. It captures symptoms, triages urgency using your rules and routes accordingly. For post-op queries it can share your standard guidance but flags anything outside normal parameters for a vet callback. Clinical decisions stay with clinicians.
From £9.99/month. Multi-vet practices typically use Pro at £79.99 with 3 numbers (main, emergency, grooming). The vaccination recall system alone generates 10–20x the annual cost. Compare to additional reception staff at £22,000/year.
Every Emergency Answered. Every Booster Booked.
AI triages emergencies in seconds, books appointments with clinical details, processes prescriptions and sends vaccination reminders that double your recall rate. Your clinical team stays clinical.