★★★★★
Andy R – Southampton
Garage Owner
"We ported our old number across without any downtime. The whole process was handled for us and customers never noticed a thing. Brilliant service."
🔄 NUMBER PORTING EXPLAINED
What Is Number Porting and Why Do It?
Number porting is the Ofcom-regulated process of moving your existing phone number from one provider to another — without changing the number itself.
🏆 Keep the Number Your Customers Know
Your business number is on your website, van, business cards, Google listing and in your customers' phones. Changing it means losing enquiries. Porting means you keep it — forever — and simply move where it rings.
🤖 Add AI & Smart Routing on Day One
Once your number is on Team-Connect you unlock time-based routing, hunt groups, call recording, voicemail-to-email and our optional 24/7 AI Receptionist — all on the same number your customers already call.
💷 Stop Overpaying Your Old Provider
Many businesses are paying £20–£50/month for a basic line rental with none of the modern features. Team-Connect starts at £9.99/month and includes features your current provider would charge extra for.
📋 Ofcom Regulated — It's Your Right
Under UK telecoms law, your number belongs to you — not your provider. They cannot block a port request or hold your number hostage. Team-Connect handles all communications with your existing provider on your behalf.
⚙️ HOW TO PORT
5 Simple Steps to Port Your Number
We manage the entire process for you. Most customers spend less than 10 minutes on their side.
1
Sign Up for Team-Connect
Create your account and choose a plan. Set up your routing, greetings and team members so everything is ready before the port lands.
2
Raise a Port Request
From your dashboard click "Port a Number". Enter your existing number and your current provider's account details.
3
Upload Proof of Ownership
Upload a recent bill from your current provider. This is required by Ofcom to confirm you are the account holder for that number.
4
We Handle Everything
Team-Connect contacts your existing provider and coordinates the transfer on your behalf. You'll receive updates at each stage.
5
Your Number Goes Live
On your agreed porting date, your number switches to Team-Connect instantly. Calls route through your new setup from that moment.
📋 NUMBER TYPES
What Types of Numbers Can Be Ported?
Team-Connect supports porting of the most common UK business number formats. Here's what we can and cannot accept.
✅
Geographic Numbers — 01 & 02
All UK local numbers with 01 or 02 prefixes. This covers every city, town and region in the UK — from 020 London to 0161 Manchester to 01865 Oxford and hundreds more.
✓ Supported✅
Non-Geographic Numbers — 03
03 numbers are charged at the same rate as geographic calls and are popular for businesses that operate nationally. These can be ported to Team-Connect without issue.
✓ Supported✅
Mobile Numbers — 07
If your business uses a mobile number as its main contact, you can port it to Team-Connect. Calls will still ring on your mobile via call divert, but you gain all the smart routing and AI features on top.
✓ Supported✅
VoIP Numbers from Other Providers
If you are currently on another VoIP platform (BT, Vonage, RingCentral, etc.) and have a geographic or non-geographic number, you can move it to Team-Connect. The process is the same as porting from a traditional provider.
✓ Supported❌
Premium Rate Numbers — 084, 087, 09
Numbers with 084, 087 or 09 prefixes are premium rate numbers regulated differently under Ofcom rules. These cannot be ported to Team-Connect at this time.
✗ Not Supported❌
Freephone Numbers — 0800 & 0808
Freephone numbers have separate porting rules and cannot currently be ported to Team-Connect. If you have a freephone number and want to discuss your options, contact our team directly.
✗ Not SupportedNot sure if your number can be ported? Our team will check it for you free of charge before you commit to anything.
Check My Number →📄 WHAT YOU NEED
What You Need to Start a Port Request
Gather these five things before you begin. Most of it is already on your phone bill.
1
Your existing phone number
The full number you want to transfer, including the full dialling code (e.g. 0161 123 4567). Make sure this is the number shown on your current bill and on your provider's account.
2
Your current provider's name
The telecoms company you are leaving — shown on your bill. This might be BT, Sky, Virgin Media, Vonage, TalkTalk, EE or any other provider. We need this to contact them on your behalf.
3
Your account number or reference
Found at the top of your bill or in your online account. This is how your current provider identifies your account. Without it, the port request may be rejected by the Losing Provider.
4
A copy of your most recent bill
A PDF or photo of a bill dated within the last three months from your current provider. This is your proof of ownership and is required by Ofcom regulations for all UK port requests.
5
The billing address on your account
The address registered with your current provider for this account — usually the address where the line is installed or where bills are sent. This must match exactly what your provider has on file.
📅 TIMELINE
What to Expect — Day by Day
Here is a typical porting timeline from the moment you submit your request.
📝
Day 0 — Submission
You raise the port request
You submit your port request from your Team-Connect dashboard with your number, provider details and proof of ownership. You receive a confirmation email immediately. Your existing service continues to work normally from this point.
📨
Day 1–2 — Validation
Team-Connect validates and submits to your provider
We check your details against industry records and submit the formal port request to your current provider (the Losing Provider). If any information needs correcting, we will contact you straight away so there is no delay.
⏳
Day 2–5 — Provider Processing
Your current provider processes the request
Ofcom regulations require your current provider to process the request within a set window. Most providers complete this within 2–3 working days. Some may contact you directly — if they do, simply confirm you have authorised the port request.
📅
Day 5–8 — Porting Date Agreed
Your porting date is confirmed
Once the port is approved, Team-Connect confirms the exact porting date and time with you. This is the moment your number will switch from your old provider to Team-Connect. You will be notified in advance so you can be ready.
🚀
Day 5–10 — Go Live
Your number is live on Team-Connect
The switchover happens automatically — usually within seconds. Calls begin routing through your Team-Connect setup immediately. Your old provider's service for that number ends. There is no gap in service during the transition.
Some providers take longer than others. Team-Connect monitors every port request actively and will chase your provider if they delay beyond the Ofcom-mandated window.
🚀 PORTING DAY
What Happens on Porting Day
The actual switchover takes seconds. Here is exactly what to expect on the day your number moves.
🗓️ What Happens on Your Porting Date
You Receive a Reminder
We send a confirmation the day before your port date so you know exactly when to expect the switch.
Instant Switchover
At the agreed time, the number migrates from your old provider to Team-Connect — usually completing in under 60 seconds.
Calls Route Through Team-Connect
Immediately after the port, all calls to your number follow the routing rules you already set up in your dashboard.
Confirmation Sent to You
We send you a confirmation email and SMS the moment the port completes so you know it has gone through successfully.
AI & Features Live Immediately
Your AI receptionist, time-of-day routing, call recording and analytics all activate on your ported number from the first call.
Old Service Cancelled
Your previous provider's service for that number ends automatically. You do not need to contact them separately about the number.
✨ WHAT YOU GAIN
Everything You Unlock When You Switch
Same number. Completely different experience. Here is what Team-Connect gives you that most traditional providers don't.
24/7 AI Receptionist
Answer every call even when you're unavailable. The AI greets callers in your business name, answers FAQs, takes messages, books appointments and sends SMS confirmations — all automatically, any time of day.
Time-of-Day Call Routing
Send calls to your mobile during business hours, a colleague in the evening and voicemail at the weekend — or the AI at all times. Configure once from your dashboard and never miss a call again.
Hunt Groups & Team Routing
Ring your whole team simultaneously or in order until someone picks up. Assign calls to the right person based on the number dialled, time of day or caller ID. Works across mobile, desk phone and softphone.
Call Recording
Record every inbound and outbound call automatically. Access the full audio archive from your dashboard for compliance, training and dispute resolution. Essential for financial services, legal and healthcare businesses.
Real-Time Analytics Dashboard
See call volumes, answer rates, peak hours, missed calls and call duration in real time. Know exactly how your phone line is performing and make better decisions about staffing and campaigns.
Voicemail to Email & SMS
Every voicemail is transcribed and sent to your email the moment it arrives. Never sit through the voicemail menu again. Reply directly from your inbox or get the caller's number by SMS for a quick callback.
Add More Local Numbers
Once on Team-Connect you can add new numbers across 100+ UK area codes in under a minute. Perfect for multi-location businesses, marketing campaigns or testing new regions without changing your main number.
Transparent, Simple Pricing
Plans from £9.99/month with no hidden fees, no long contracts and no engineer call-out charges. Cancel anytime. You will almost certainly be paying less than you are now and getting significantly more.
GDPR Compliant & Secure
All call recordings and data are stored securely in UK-based infrastructure. We are fully GDPR compliant, your data is never sold to third parties and you can export or delete your data at any time.
⭐ 4.9/5 FROM 200+ REVIEWS
What Customers Say About Porting to Team-Connect
Real feedback from businesses who moved their existing number to Team-Connect.
★★★★★
Vicki L – Plymouth
Property Management
"We ported our original number over in a week. The porting team kept us updated throughout. Zero disruption to the business and everything just works."
★★★★★
Marcus O – Reading
Corporate Finance
"Corporate clients require a landline on all paperwork. Our number ported across instantly and the cost is a tiny fraction of what we expected. Call recording sorted our compliance needs too."
★★★★★
Fiona T – Edinburgh
Letting Agent
"Kept my existing 0131 number and moved everything to Team-Connect. The AI receptionist now handles out-of-hours calls. Landlords and tenants are none the wiser about the switch."
★★★★★
Rob A – Liverpool
Solicitors
"Ported our 0151 number in 6 working days. The team chased our old provider twice on our behalf. Call recording and compliance features were live from day one. Far better than what we had."
★★★★★
Mel B – Plymouth
Two-Office Business
"Our 01752 number routes between two offices depending on the time. Ported from BT in 7 days. Setup in the dashboard with no IT involvement. Works perfectly every time."
★★★★★
Gary T – Coventry
Tender & Contracts
"Tendering for contracts requires a professional local landline on all paperwork. Ported our existing number to Team-Connect and have not looked back. The difference to our tender success rate was immediate."
★★★★★
Jo K – Bath
Interior Designer
"Kept the same 01225 number my clients know and gained all the AI features at the same time. I was worried about disruption — there was absolutely none. Switched over and it just worked."
★★★★★
Ian S – Hull
Building Contractor
"We had the same 01482 number for 11 years. Did not want to lose it but needed better features. Team-Connect ported it across in 8 days. Now I never miss a quote call even when I am on site."
★★★★★
Zoe W – Exeter
Financial Adviser
"Porting process was completely painless. Team-Connect chased our old provider and kept us informed every step. The FCA call recording compliance feature alone was worth the switch."
★★★★★
Tanya G – Aberdeen
Property Lettings
"Our 01224 number has been ours for seven years. Moved to Team-Connect without a single complaint from landlords or tenants. The out-of-hours AI answering was the reason we switched and it pays for itself."
★★★★★
Craig S – Manchester
Courier Company
"Ported our dispatch number from Vodafone in 5 working days. Our drivers cannot tell the difference — calls still come through fine. But now our AI handles bookings when the office is closed. Game changer."
Number Porting FAQ
How long does number porting take in the UK?
Most UK number ports complete within 5 to 10 working days from submission of a valid port request. The exact timeline depends on your current provider — some are faster than others. Geographic 01/02 numbers generally port in 5 working days. Team-Connect monitors every active port and will actively chase your provider if they delay beyond the Ofcom-mandated window.
Will there be any downtime when my number ports?
No — there is zero downtime. UK number porting is designed to be seamless. The switchover happens within a short window (usually seconds) on your agreed porting date. Right up until that moment your old service continues working normally. The moment the port completes, calls route through Team-Connect. Most customers' callers never notice any change whatsoever.
Can I still use my number while the port is in progress?
Yes — your existing service works completely normally throughout the entire porting process. You can still make and receive calls on your number at any point up until the switchover itself. There is no period during which your number is inactive or unavailable.
What if I'm still in contract with my current provider?
Under UK telecoms law you have the right to port your number regardless of your contract. Your current provider cannot block or unreasonably delay a port request. However, they may charge an early termination fee if you are within a fixed-term contract — check your terms before initiating the port. Team-Connect will confirm your right to port if you are unsure and can advise on the process.
What information do I need to start a port request?
You will need: your existing phone number in full, the name of your current provider, your account number or reference from your bill, a copy of your most recent bill (within 3 months) as proof of ownership, and the billing address registered with your current provider. All of this is typically found on your monthly phone bill. Our porting team will guide you through it step by step.
What if my port request gets rejected?
Port rejections are common and almost always fixable. The most frequent reason is a mismatch between the information you provided and what your current provider holds on file — usually the account number or billing address. Team-Connect will notify you of the rejection, explain the reason and help you resubmit with corrected details. Rejections rarely cause more than 1–2 days of delay.
Can I set up Team-Connect before my port completes?
Yes — and we strongly recommend it. Sign up for Team-Connect as soon as you raise your port request. You can configure your full call routing, set time-of-day rules, record your AI greeting, add team members and test everything before your number arrives. On porting day everything is already live and waiting — your number simply transfers in and starts working immediately.
Is there a porting fee?
No. Team-Connect does not charge a porting fee. The service is included with all plans from £9.99/month. Your current provider may charge an early exit fee if you are in contract — check your terms before you start. There are no hidden charges on the Team-Connect side at any point in the process.
Can I port multiple numbers at the same time?
Yes. Bulk porting is fully supported. If you have multiple numbers across one or more providers, Team-Connect can manage several port requests simultaneously. This is common for businesses with multiple office lines, marketing tracking numbers or multiple locations. Contact our team directly to plan a bulk port and we will coordinate the whole thing.
What happens to my old provider's service after the port?
Your old provider's service for that number ends automatically when the port completes — you do not need to contact them about the number itself. You may still need to cancel any other services or hardware rental with them separately, and you should check your contract for any notice period or final payment obligations.
Can I port my number back out of Team-Connect if I want to leave?
Yes. Your number is yours and you have the full legal right to port it to any UK provider at any time. Team-Connect will support an outward port if you request one. We operate on monthly rolling contracts with no lock-in, so you are never trapped. We are confident you will not want to leave, but we believe complete flexibility is the only way to run a fair service.
What is the difference between the Gaining Provider and the Losing Provider?
In number porting, your Gaining Provider is the company you are moving to — in this case Team-Connect. Your Losing Provider is the company you are leaving — your current telecoms supplier. Ofcom regulations require the Losing Provider to cooperate with the port and complete it within a mandated timeframe. Team-Connect as your Gaining Provider handles all direct communications with your Losing Provider, so you do not need to deal with them yourself.